Returns and Exchanges

Returns and Exchanges

We hope that you will be very happy with your Washi Dreams purchase! 

Damaged or Faulty Items

If you have received incorrect, damaged or faulty items, please message us here or email us at within 7 days of receiving your order.

We will refund or exchange faulty items, subject to a thorough inspection of the defect (once returned), as well as inclusion of proof of purchase in the return.

Once returned and deemed faulty, we will provide an exchange or refund. If the item is deemed not to be faulty, it will be returned to the customer at their expense.

Please note we do not provide refunds or exchanges if you change your mind or make a wrong selection.

Incorrect Items Received

If you have received the incorrect item, please message us here or email us at

We will arrange for the incorrect item to be returned, and we will send out the correct item.

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